SEO Merlin offers a 7-day money-back guarantee for technical issues only.
You ARE eligible if
- Critical bugs that prevent core functionality
- Compatibility issues with your WP version/theme/plugins that our support cannot resolve
- Server errors caused by the plugin that support can't fix within 72 hours
- Plugin fails to activate on supported WordPress (WP 6.0+, PHP 8.1+)
You are NOT eligible if
- You have successfully applied fixes (value delivered)
- You changed your mind
- Your DataForSEO or Claude API has issues unrelated to us
- You didn't review docs before purchasing
- More than 7 days since purchase
How to request
Email support@seomerlin.com within 7 days with order ID, issue description, WP version, plugin list, and screenshots.
Response within 48 hours. Refunds via Freemius, 5-10 business days.
Why this policy
SEO Merlin delivers lasting value — fixes remain even after uninstalling. This protects sustainability while ensuring genuine issues are addressed.